Naughty or Nice?


Family can bring out the best and the worst in us!

Why is it that what is touted as the “most wonderful time of the year” can bring on such angst and anxiety?  According to psychologist Leonard Felder, author of When Difficult Relatives Happen to Good People, “most Americans experience significant tension at one or more family events each year.”  Felder found, in a random sample of more than 1,350 people, 75% had at least 1 family member who gets on their nerves (Trespicio, CNN). At least 1? Try 5 or 6! 

The holiday season means different celebrations for people, but it always means togetherness, family, and a haul of interactions leading people to fall into two groups as they anticipate the holidays: those who struggle or those elated. With expectations set to have a wonderful time, different personalities, and overall heightened emotions, the holidays emphasize that struggle. How we react to those situations (naughty or nice?) stems from the core layers and building blocks of our personalities.

During the holidays with large groups of people around, understanding ourselves and others comes in handy. While it isn’t practical to start teaching emotional intelligence to each member of your family, slowing down a little to learn how to better understand the people in your life can make for a much happier holiday.

When we start to better understand what aspects of personality drives our loved-ones’ behavior, we can adapt our own behavior to allow more effective interaction, and put it in the right perspective.  For example, maybe your mom’s thorough detail-orientation for decorating the house drives you nuts. Why can’t she be like your sister who just takes the decorations and gets it done? But they do things 2 different ways, and approaching both your sister and your mom the same way will be ineffective. It is helpful to know who we’re dealing with, what drives their behavior, and therefore how to improve communication skills.

Having an insightful handle on different personalities, not just family dynamics, is invaluable. That insight will help you adapt to improve interactions, not just around the holiday dinner table but in every aspect of your professional/personal life. In the corporate world, having a positive, fruitful interaction with coworkers or clients begins with knowing who they are as people and their motivators. How effective could the sales and marketing be if they harnessed the knowledge of personality to improve communication skills for sales people and business sales techniques?

American automobile executive Lee Iacocca said it best: “You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere.”

Everyone has a core personality formed by the basic principles or nature, nurture, and a combination of the two. While we cannot change our personality, we can grow an acute awareness of who we are, and our nuances. To understand others, the first step is understanding ourselves. Do you accurately know your personality profile? Think about where yourself and others fall on the DiSC personality map below. Start looking at stressful holiday situations differently and they will change. Aim to understand, not escape.

Communication Style


“…we need to know our own personality, as well as others’ personality. That is, the characteristics of each and how to flex our styles for more effective interaction and communication.” (The Art of The Nudge, pg. 73)

Nudge: Whether you are naughty or nice, gather and communicate mindfully to make the most of your holidays.

Other Points of View

How Each Myers-Briggs Personality Type Prepares For The Holidays

Good Communication Good Business

5 Stories That Could Be Holding You Back

What's holding you back?

What am I doing wrong?

Have you ever asked yourself why things aren’t changing for you, whether personally or professionally? You’ve done everything you can think of to change direction, but you always end up back at square one. But maybe it’s just that: changing how you think. Whether we know it or not, our subconscious is perpetually at work, feeding us biases and stories. Stories inform emotions, emotions inform actions.

Our conscious brain, what we are actively thinking about, opposes the subconscious brain, what’s going on beneath the surface. The conscious brain methodically deals in facts and figures and can process only up to 9 things at a time while our subconscious brain is a messy composite of deeply influential experiences and emotions, processing millions of ideas simultaneously.  This is both fascinating and frightening as we realize that the subconscious could be a great enabler and deciding factor in our actions and thoughts. Story informs your actions 100% of the time, you’re simply not aware of it.

You’re always having a conversation with yourself which results in stories being formed. So stories surround us, but the five stories that are most likely to hold you back professionally or personally are:


  1. The self doubt story. People will know that I’m not good enough or smart enough. These negative stories pile on top of each other until we perceive it as the truth.
  2. The fear of failure story. A story of a past mistake repeats itself. You’re afraid to try something new because you can’t shake the notion that it will go wrong.
  3. The unknown story. Change is hard, so we fear the unknown and our possible inability to handle it. But you are more capable than you know.
  4. The assumptions story. We all assign meaning to people’s behaviors and interpret their actions. Our minds have a way of spiraling out on us. We can’t assume just because Bob didn’t wave to me at work today like he normally does that he is furiously angry at me.
  5. The overconfidence story. You say “I got this. I have it all figured out”. We tell ourselves what we want to happen and hear versus what is happening in reality. Our confidence and judgments sometimes cloud our ability to make the right decisions.


80% of what you said to yourself yesterday, you say to yourself today. You have to engage your conscious brain to first realize that these stories are being told before you can identify what stories are being told. Story creates bias, that bias instructs our behaviors. Start digging deep and figure out the stories you are telling yourself that are holding you back.

Nudge: Tell yourself a new story of positive change!

Other points of view:

Millennials…Start ‘Em Early

Millennials...Start 'Em Early

Millennials…Start ‘Em Early

Remember back in the day when “1999” by Prince thumped on every boom box? The ominously funky jam was the perfect song to celebrate the new millennium. Yet as the reality of “Y2K” sunk in, people responded with panic, triggered by great fears of the unknown. So many questions, worries and tragedies were predicted. With some minor glitches and adjustments, we all survived. So why does a momentous generational shift already in motion alarm your company?

Millennials are the generation born then between 1982 and 2004, now 13 to 35 years old and quickly maturing into the work force. They’re most known for filling positions formerly held by baby boomers but “This group’s values, needs, wants and ways of working are different and will cause the same kind of disruptions and opportunities that the baby boomers who preceded them did” (The Art of the Nudge pg 17).

The Bersin by Deloitte report highlights, “…more than 3.6 million company chiefs are set to retire as younger professionals ascend to managerial slots. Companies are busy planning for this transition anticipating the massive loss of boomers” (Altman). Once again, the impact of the “millennium” creates its own sort of chaos as this unique workforce comes in requiring a cultural shift as well.  Communication-wise, Millennials appear to be the most connected digitally, but disconnected interpersonally.  This generational shift requires training and development programs to allow new employees, managers and leaders to adapt. Are you investing time to train Millennial employees to adapt? You should be.

Leadership expert and author of Liquid Leadership, Brad Szollose says, “You can’t put someone in a leadership role assuming they have the skills to lead, only to train them 10 years later. If you want Millennials to succeed, invest in their leadership development today.” Leadership qualities and soft skills are invaluable and critical to prioritize in training Millennials.

With 200-300 social/digital media posts coming at Millennials every day, the number of disruptive ideas accentuate the pace of change. It’s no surprise Millennials’ priorities shift rapidly; they are distracted and racing to keep up!

New leaders need to be able to communicate in a way that:

  1. Engages people by listening and respecting them;
  2. Creates a compelling vision that they want to and are able to “opt into”;
  3. Gains alignment so they take action with passion and persistence;
  4. Creates high performing execution;

Employers view these characteristics as critical a skill set for high performance as competent, technical skills. Gathering stories from others fosters unprecedented understanding of them so we walk away from conversations knowing how we can help one another in a mutually beneficial way. A human leader speeds up your real business performance. We find Millennials to be thirsty for learning to elevate their skills and inspired by the idea of slowing down to truly understand people, their needs, wants and desires through empathic conversations.

Nudge: Think about what are you doing to create these new Millennial Leaders.  How will you help unleash, embrace and empower their enormous potential?

Empathy and Understanding, or, Results: A clear case of “And” versus “Or”

Can you have it all with the Human Side of Digital Disruption?

I have read several articles recently about the need for empathy and understanding in the workplace. Fortune MagazineMcKinsey Insights, and LinkedIn have all had them. It is often related to the needs and wants of millennials; a generation that wants to make a difference, have a better work-life balance, and is always connected. The pleas for empathy and understanding come from the knowledge that our fast-paced world is shifting. Millennials and digital disruption are creating great opportunities for new business models with seamless service and delivery, disrupting a lot of current mainstay businesses that have built their empires over decades of inch-by-inch strong growth: Uber vs. Taxi Cabs, Tesla vs. VW, or Salesforce vs. Microsoft.

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