Customer Experience

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Customer experience teams traditionally focus all their training on becoming product and technology experts. Although this training is critical, they are not investing in perhaps the most important driver of customer satisfaction, revenue and productivity: communication skills.

Communication is the cornerstone to productive teams, successful projects and great long-term customer relationships. Today these communications are even more complex and difficult. Technology is advancing rapidly, there are more communication channels, and most interactions are happening virtually. 

Whether it’s implementation services, onboarding, account management, customer support, or renewals & retention – it is more important than ever for teams to become expert communicators

We commonly see the following communication issues in CX teams:

Our program provides advanced communication training developed from research in neuroscience, psychology and behavioral economics. 

We teach customer experience teams how to ask the right questions and uncover the customer’s true needs and vision instead of making assumptions. We teach them how to address conflicts with customers and with one another, addressing potential problems early and effectively. We teach them how to inspire customers to make the best decisions and to avoid making the wrong ones.

We tailor our programs specifically to your organization, your customers and your workflow. Each workshop is customized to address the most critical and challenging conversations you have with customers.